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      Ariat guarantees its products to be free of defects in materials and workmanship. We firmly stand behind everything we produce. This, however, is not a guarantee against normal wear and tear. Nor does it apply to product that has been damaged by misuse, accident, modification or unauthorized repair. If you believe you have purchased a defective Ariat product, please follow the specific guidelines below, depending upon where the product was purchased.

      Warranty on Ariat products purchased from

      If you purchased product from and you have a warranty issue, contact Ariat Customer Service. Provide your order confirmation number, and the reason for your warranty claim.

      Phone: +61 (07) 3711 8055


      Warranty on Ariat products purchased from distributors (stores or online)

      If you have a warranty issue with a product purchased through one of our stockists, contact the Ariat stockist where the product was purchased. Make sure to have your original receipt with you. Upon inspection from your Ariat authorized retailer, consumers may be offered a credit, replacement or repair depending on the defect.

      Warranty claims on products purchased outside New Zealand and Australia

      Contact the Ariat customer service team in that country of purchase. Go to Ariat International for the appropriate contact.